{"id":479,"date":"2026-09-24T11:07:09","date_gmt":"2026-09-24T09:07:09","guid":{"rendered":"https:\/\/terravisionmobility.com\/returns-and-refunds\/"},"modified":"2026-10-01T15:16:44","modified_gmt":"2026-10-01T13:16:44","slug":"returns-and-refunds","status":"publish","type":"page","link":"https:\/\/terravisionmobility.com\/en\/returns-and-refunds\/","title":{"rendered":"Returns and Refunds"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"479\" class=\"elementor elementor-479 elementor-402\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b4d167b e-con e-atomic-element e-flexbox-base e-default-div e-07ccf2a \" data-id=\"b4d167b\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"b4d167b\">\n    \t\t\t<h1 data-interaction-id=\"086d22f\" class=\"e-086d22f-3183260 e-heading-base e-default-h1\">Returns and Refunds Form<\/h1>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-d618d2e e-con e-atomic-element e-flexbox-base e-default-div e-8f68135 \" data-id=\"d618d2e\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"d618d2e\">\n    \t\t<div class=\"elementor-element elementor-element-2a5c5a5 elementor-widget elementor-widget-text-editor\" data-id=\"2a5c5a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>You can request a return for a product within 14 days of delivery, provided it has not been used and is complete with its original packaging, accessories, and documentation. For products that are defective or damaged upon delivery, the period is extended to 30 days, and we will cover the return shipping costs.<\/p><p>Once your request is received, we will email you the shipping label and return instructions. Refunds are processed within 10 business days of receiving the product at our warehouse, using the same payment method used for the purchase.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e6314c1 elementor-widget elementor-widget-shortcode\" data-id=\"e6314c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"frm_forms  with_frm_style frm_style_stile-formidable\" id=\"frm_form_1_container\" >\n<form enctype=\"multipart\/form-data\" method=\"post\" class=\"frm-show-form \" id=\"form_contact-form\" data-frm-error-config=\"{&quot;includeAlertRole&quot;:false,&quot;focusFirstError&quot;:false,&quot;focusErrorSummary&quot;:true}\" >\n<div class=\"frm_form_fields \">\n<fieldset>\n<legend class=\"frm_screen_reader\">Resi e rimborsi<\/legend>\r\n\r\n<div class=\"frm_fields_container\">\n<input type=\"hidden\" name=\"frm_action\" value=\"create\" \/>\n<input type=\"hidden\" name=\"form_id\" value=\"1\" \/>\n<input type=\"hidden\" name=\"frm_hide_fields_1\" id=\"frm_hide_fields_1\" value=\"\" \/>\n<input type=\"hidden\" name=\"form_key\" value=\"contact-form\" \/>\n<input type=\"hidden\" name=\"item_meta[0]\" value=\"\" \/>\n<input type=\"hidden\" id=\"frm_submit_entry_1\" name=\"frm_submit_entry_1\" value=\"a2a09b9cee\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/479\" \/><div id=\"frm_field_1_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm12 frm_first\">\r\n\t<label for=\"field_qh4icy\" id=\"field_qh4icy_label\" class=\"frm_primary_label\">Nome e cognome\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\">*<\/span>\r\n\t<\/label>\r\n\t<input type=\"text\" id=\"field_qh4icy\" name=\"item_meta[1]\" value=\"\"  data-reqmsg=\"Nome e cognome non pu\u00f2 essere vuoto.\" aria-required=\"true\" data-invmsg=\"Nome e cognome non \u00e8 valido\" aria-invalid=\"false\"  \/>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_3_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm6 frm_half frm_first\">\r\n\t<label for=\"field_29yf4d\" id=\"field_29yf4d_label\" class=\"frm_primary_label\">Email\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\">*<\/span>\r\n\t<\/label>\r\n\t<input type=\"email\" id=\"field_29yf4d\" name=\"item_meta[3]\" value=\"\"  data-reqmsg=\"Email non pu\u00f2 essere vuoto.\" aria-required=\"true\" data-invmsg=\"Please enter a valid email address\" aria-invalid=\"false\"  \/>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_4_container\" class=\"frm_form_field form-field  frm_top_container frm6 frm_half\">\r\n\t<label for=\"field_e6lis6\" id=\"field_e6lis6_label\" class=\"frm_primary_label\">Telefono\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\"><\/span>\r\n\t<\/label>\r\n\t<input type=\"text\" id=\"field_e6lis6\" name=\"item_meta[4]\" value=\"\"  data-invmsg=\"Telefono non \u00e8 valido\" aria-invalid=\"false\"  \/>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_13_container\" class=\"frm_form_field  frm_html_container form-field\">Dettagli ordine<\/div>\n<div id=\"frm_field_14_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm12 frm_first\">\r\n\t<label for=\"field_85hpl\" id=\"field_85hpl_label\" class=\"frm_primary_label\">Numero ordine\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\">*<\/span>\r\n\t<\/label>\r\n\t<input type=\"text\" id=\"field_85hpl\" name=\"item_meta[14]\" value=\"\"  data-reqmsg=\"Numero ordine non pu\u00f2 essere vuoto.\" aria-required=\"true\" data-invmsg=\"Numero ordine non \u00e8 valido\" aria-invalid=\"false\"  \/>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_16_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container\">\r\n\t<label for=\"field_ppdmr\" id=\"field_ppdmr_label\" class=\"frm_primary_label\">Prodotto acquistato\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\">*<\/span>\r\n\t<\/label>\r\n\t<input type=\"text\" id=\"field_ppdmr\" name=\"item_meta[16]\" value=\"\"  data-reqmsg=\"Prodotto acquistato non pu\u00f2 essere vuoto.\" aria-required=\"true\" data-invmsg=\"Prodotto acquistato non \u00e8 valido\" aria-invalid=\"false\"  \/>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_17_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container\">\r\n\t<label for=\"field_hfkt7\" id=\"field_hfkt7_label\" class=\"frm_primary_label\">Motivo del rimborso\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\">*<\/span>\r\n\t<\/label>\r\n\t\t\t<select name=\"item_meta[17]\" id=\"field_hfkt7\"  data-reqmsg=\"Motivo del rimborso non pu\u00f2 essere vuoto.\" aria-required=\"true\" data-invmsg=\"Motivo del rimborso non \u00e8 valido\" aria-invalid=\"false\"  >\n\t\t<option  value=\"Seleziona un motivo\">Seleziona un motivo<\/option><option  value=\"Prodotto difettoso o danneggiato\">Prodotto difettoso o danneggiato<\/option><option  value=\"Prodotto non conforme alla descrizione\">Prodotto non conforme alla descrizione<\/option><option  value=\"Diritto di recesso \/ ripensamento\">Diritto di recesso \/ ripensamento<\/option><option  value=\"Altro\">Altro<\/option>\t<\/select>\n\t\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_19_container\" class=\"frm_form_field form-field  frm_top_container\">\r\n\t<label for=\"field_i33s2\" id=\"field_i33s2_label\" class=\"frm_primary_label\">Descrizione del problema\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\"><\/span>\r\n\t<\/label>\r\n\t<textarea name=\"item_meta[19]\" id=\"field_i33s2\" rows=\"5\"  data-invmsg=\"Descrizione del problema is invalid\" aria-invalid=\"false\"  ><\/textarea>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_20_container\" class=\"frm_form_field form-field  frm_required_field frm_hidden_container frm_first frm12 vertical_radio\">\r\n\t<div  id=\"field_80uto_label\" class=\"frm_primary_label\">Checkbox\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\">*<\/span>\r\n\t<\/div>\r\n\t<div class=\"frm_opt_container\" aria-labelledby=\"field_80uto_label\" role=\"group\">\t\t<div class=\"frm_checkbox\" id=\"frm_checkbox_20-0\">\t\t\t<label >\n\t\t\t<input type=\"checkbox\" name=\"item_meta[20][]\" id=\"field_80uto-0\" value=\"Confermo di aver letto la politica di reso di TerraVision Mobility.\"  data-reqmsg=\"Checkbox non pu\u00f2 essere vuoto.\" data-invmsg=\"Checkbox non \u00e8 valido\"   aria-required=\"true\"  \/> Confermo di aver letto la politica di reso di TerraVision Mobility.<\/label><\/div>\n<\/div>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_12_container\" class=\"frm_form_field form-field  frm6\">\r\n\t<div class=\"frm_submit frm_flex\">\r\n<button class=\"frm_button_submit\" type=\"submit\"  >Invia<\/button>\r\n\r\n\r\n\r\n<\/div>\r\n<\/div>\n\t<input type=\"hidden\" name=\"item_key\" value=\"\" \/>\n\t\t\t<div id=\"frm_field_35_container\">\n\t\t\t<label for=\"field_pcesk\" >\n\t\t\t\tIf you are human, leave this field blank.\t\t\t<\/label>\n\t\t\t<input  id=\"field_pcesk\" type=\"text\" class=\"frm_form_field form-field frm_verify\" name=\"item_meta[35]\" value=\"\"  \/>\n\t\t<\/div>\n\t\t<input name=\"frm_state\" type=\"hidden\" value=\"NRo2UJP5JrhwpjmGuMjsf+f1HfCF7PvU6POxAEMqwEs=\" \/><\/div>\n<\/fieldset>\n<\/div>\n\n<\/form>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Returns and Refunds Form You can request a return for a product within 14 days of delivery, provided it has not been used and is complete with its original packaging, accessories, and documentation. For products that are defective or damaged upon delivery, the period is extended to 30 days, and we will cover the return [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-479","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/terravisionmobility.com\/en\/wp-json\/wp\/v2\/pages\/479","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/terravisionmobility.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/terravisionmobility.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/terravisionmobility.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/terravisionmobility.com\/en\/wp-json\/wp\/v2\/comments?post=479"}],"version-history":[{"count":1,"href":"https:\/\/terravisionmobility.com\/en\/wp-json\/wp\/v2\/pages\/479\/revisions"}],"predecessor-version":[{"id":480,"href":"https:\/\/terravisionmobility.com\/en\/wp-json\/wp\/v2\/pages\/479\/revisions\/480"}],"wp:attachment":[{"href":"https:\/\/terravisionmobility.com\/en\/wp-json\/wp\/v2\/media?parent=479"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}